We want you to love your Lashveil shields. If something isn't right, here's how we'll put it right.
Damaged, faulty, wrong or missing items
If your order arrives damaged, the shields are faulty (for example, the adhesive strip doesn't stick), or something is wrong or missing, contact us within 30 days of delivery through our Contact page. Include your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.
Lost parcels
If your parcel doesn't arrive, see our Shipping policy. We'll replace it or refund you in full.
Changed your mind?
Lashveil shields are single-use personal care items, so for hygiene reasons we can only accept change-of-mind returns on unopened packs in their original sealed packaging.
- Contact us within 14 days of receiving your order to tell us you'd like to return it. We'll reply with the return address.
- Send the unopened pack back within 14 days of contacting us. Return postage is paid by you unless the item was faulty or sent in error.
- We'll refund the price of the returned items and the original standard delivery cost within 14 days of receiving them.
If you're in the UK or EU, this is your legal right to cancel. Opened packs can't be returned for a change of mind, because they can't be resold once the seal is broken.
How refunds are paid
Refunds go back to your original payment method. Your bank may take a few business days to show it.
Your legal rights
This policy doesn't affect your statutory rights. If an item is faulty or not as described, you're always entitled to a repair, replacement or refund.
Questions
Get in touch through our Contact page and we'll help.