Shipping policy

Free tracked shipping on our 50 and 100 packs. The 10-pack ships tracked for a small flat fee, shown at checkout before you pay.

Where we deliver

  • UK & Ireland: United Kingdom, Ireland
  • North America: United States, Canada
  • Australia & New Zealand
  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
  • Middle East & Asia: United Arab Emirates, Saudi Arabia, Singapore

If your country isn't available at checkout, we can't deliver there yet.

Delivery times

  • Processing: orders are packed and dispatched within 1–3 business days.
  • United Kingdom, Ireland, United States, Canada, Australia and New Zealand: usually 7–14 business days after dispatch.
  • Rest of Europe: usually 8–15 business days after dispatch.
  • United Arab Emirates, Saudi Arabia and Singapore: usually 8–18 business days after dispatch.

Delivery times are estimates. They can be longer during busy periods, such as the holidays, or because of customs checks.

Tracking

Every order is fully tracked. As soon as your order ships, we'll email you a tracking link. Tracking can take a few days to show movement after dispatch.

Duties and taxes

Prices shown at checkout include any taxes we collect. If your local customs authority asks you to pay an import charge we haven't covered, contact us before paying and we'll help.

Lost or damaged parcels

If your tracking hasn't updated for 10 business days, or your parcel arrives damaged, contact us through our Contact page with your order number. We'll send a free replacement or give you a full refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. We can only change the address before your order has shipped.

Questions

Get in touch through our Contact page and we'll help.